Policies

Cancellation/ Make-up Policy

We understand that little ones get sick and life can be unpredictable! Our cancellation policy is designed to be as fair and flexible as possible while also keeping our small business running smoothly and honoring the limited number of spots available in each group.

Please review our policies below:

    •    Classes may be rescheduled within the current semester for any reason with at least 3 days’ notice, based on availability.

    •    In the case of illness or emergency, one (1) same-day cancellation may be made up per semester. Make-ups must be completed within the current semester.

    •    Please provide as much notice as possible if you need to cancel — some sessions do have waitlists.

    •    No-shows without notice will not be eligible for a make-up class or refund.

    •    Refunds are not issued for customer cancellations.

    •    If classes are cancelled due to inclement weather, rescheduling options will be communicated via HiSawyer messaging.

If you’re enrolled for a full semester and need to schedule a make-up due to illness or emergency, please email 914PLAYS@gmail.com to arrange your make-up session.

Sibling Policy

We love welcoming families and understand that siblings may need to attend from time to time 💛

• Siblings under 12 months are welcome to come along, but for their safety they must remain in a carrier or stay in the waiting area (in a car seat or with another supervising adult).

• Siblings over age 6 are also welcome to attend. They must either be registered for the class or remain in the waiting area with another adult for the duration of the session.

Thank you for helping us keep our play space safe and enjoyable for everyone!

PRIVACY POLICY — 914 PLAYS

914 PLAYS respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit www.914plays.com or communicate with us through forms, email, or social media.

We may collect the following information:

  • Personal Information: Name, email address, phone number, child’s name/age, or other details submitted via registration, contact, or event forms.

  • Payment Information: We do not store payment details directly. Payments are securely processed through third-party services (e.g., Zelle, PayPal, or booking platforms).

  • Automatic Data: We may collect non-personal data like browser type, IP address, pages visited, and cookies to improve website functionality.

We use your information to:

  • Register you or your child for classes, events, or parties.

  • Communicate updates, reminders, and program information.

  • Improve our website and customer experience.

  • Send marketing communications (only if you’ve opted in).

You may unsubscribe from marketing emails anytime.

We use reasonable physical, technical, and administrative safeguards to protect your information.

However, no system is 100% secure. By using this website, you acknowledge and accept that we cannot guarantee absolute data security.

We do not sell or rent personal information. We may share data only with:

  • Service providers who help us operate our business (e.g., email platforms or payment processors).

  • Authorities, if required by law or to protect our rights and property.

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some features may not work properly.

Our site and programs are directed toward parents and caregivers, not directly to children. We do not knowingly collect personal information from children under 13 without parental consent.

You may request to:

  • Access, update, or delete your personal data.

  • Withdraw consent for marketing communications.

To do so, contact us at: 914plays@gmail.com

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.